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いつもPERSON & PEOPLE ONLINE STOREをご利用いただきまして

誠にありがとうございます。

ONLINE STOREスタッフよりお知らせです。

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各社メールアドレスのセキュリティー設定によりメールをお届け出来ていないお客様が多数いらっしゃいます。パスワードの再設定、ご購入完了メール、お問い合わせ、メールマガジン等PERSON&PEOPLEからのメールは
【　info@person-p.jp　】より配信されます。

「パスワードの再設定メールが届かない」
「商品を購入したのに購入確認のメールが届かない」
「問い合わせをしたのに返事がない」等
お心当たりのある方は
【　info@person-p.jp　】
からのメール受信許可設定をお願いいたします。

※特に「＠gmail.com」「@icloud.com」
のドメインをご利用のお客様からのお問い合わせが増えております。
複数のアドレスをお持ちの場合は他アドレスでのご登録をお勧めいたします。

不明な点、気になる点等がございましたらお気軽にお問合せください。

お問い合わせ：info@person-p.jp
（平日 11：00 – 18：00）

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受注メールや問い合わせのメールが届かないお客様へ

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MY WISHLIST

Wishlist

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Regarding delivery

1.Shipping method

・Products you order will be delivered by Sagawa Express or Japan Post.

・For inquiries about changing the arrival date or shipping address after the product has been shipped, please check the tracking number and contact the shipping company directly.

2.About shipping charges

・The price will be 680 yen (tax included) nationwide. However, shipping is free for purchases over 10,000 yen (tax included).

・Shipping charges will be paid together with the total amount of the ordered products.

3.About delivery

・Due to product production, pre-ordered items may arrive earlier or later than the scheduled arrival date on the product page.

-Standard products are usually delivered within 7 business days (excluding Saturdays, Sundays, and holidays). However, if there is a high volume of orders or around holidays, delivery may be delayed.

・If you are not home, please let us know your desired date and time for redelivery within one week after the absence notice is issued.

Additionally, if the storage period for the package has passed, the order will be automatically canceled without any instructions from the customer as the package could not be delivered due to long-term absence.

4.About shipping address

·But only in Japan.

・It is also possible to specify a delivery address other than the orderer's address.

・If you specify a delivery address, invoices for the product price and information on the arrival date of the product will be sent to the customer who placed the order.

Regarding changes/cancellations

・We cannot accept any changes or cancellations after purchasing the product, even before the product is shipped, so please consider carefully before purchasing.

・Additional orders or multiple orders cannot be combined after an order has been completed.

About returns and exchanges

1. Handling of defective products

2.Handling returns

We do not accept returns or exchanges of products for reasons other than those listed below.

(1) If a product different from the one you ordered is delivered

We do not accept requests for reasons that differ from the image of the ordered product (color, size, texture, etc.).

(2) If the product is defective

We do not accept returns or exchanges for products purchased outside of PERSON & PEOPLE ONLINE STORE. Please note.

3.Cancellation/exchange due to customer convenience

We cannot accept cancellations after purchasing the product, nor any cancellations, exchanges, or returns due to customer convenience.

Additionally, returns without contacting us (defective items only) will take time to process, so please contact us before returning the item.

*If you refuse to receive the package, you will be charged the round-trip shipping fee.

*If the customer continues to refuse to receive, be absent for a long period of time, or cancel due to customer circumstances, we may restrict the use of the site.

Drop Us A Line

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